Privacy Policy
Georgian Airways is committed to respecting your privacy and
protecting your personal information. Please read our Privacy Policy carefully
to better understand how we collect, use, protect or handle your Personal Data.
What do we mean by personal data?
When do we collect personal data about you? Links to other sites
What types of personal information do we collect?
What do we use your personal data for?
Who do we share personal data with?
How do we protect your privacy?
E-mail Services
Do we use cookies?
What is our legal basis for using your personal data?
Disclosure of your personal data to third parties
How we will inform you of changes to this Privacy Policy?
How to get in touch with us?
What do we mean by personal data?
Personal Data means details which identify you or could be used to identify
you, such as your name and contact details, your travel arrangements and
purchase history. It may also include information about how you use our
websites and mobile applications.
Special categories of data
We may process personal data using to determine your physical or mental health.
(“sensitive personal data” in accordance with GDPR). We collect these personal
data only if it is required to do so to provide you with carriage services, or
if you deliberately submitted them to us.
We can collect this information in the following cases:
For your safety. If your state of health is specific, you must inform us
thereof, and, if required, present a medical certificate or have medical checkup.
If you request special in-flight services or assistance, thus you may discloser
to us the data on your health.
To know more about medical information which you might be required to furnish,
please study the information for passengers with spatial needs.
When do we collect personal data about you? Links to other sites
We collect your Personal Data whenever you use our services, including when you
travel with us, when you use our website or mobile applications, or interact
with us via email. Certain pages on the Georgian Airways site have links to the
websites of other companies. As Georgian Airways cannot be responsible for how
these companies handle your personal data, you are advised to read the policy
of these sites carefully in regard how they process and protect personal data.
What types of personal information do we collect?
When ordering or registering on our site, you will need to provide us with your
personal details:
Your name, address, email, contact details, date of birth, gender, passport number,
your account details and payment information.
If you buy tickets for someone else, we may collect your billing information
but may communicate with the passenger directly about their flight.
We will know if you booked your flight on georgian-airways.comor used another
sales channel such as a travel agent or other booking sites.
What do we use your personal data for?
To fulfill your travel arrangements and deliver the services you
have asked for;
To issue an air ticket;
To make adjustments in booking;
To ensure your check-in for a flight;
To take you and your baggage for carriage;
To ensure provision of services relating to passenger and baggage ground
handling;
To perform security control procedures, customs and border clearance;
To arrange for baggage tracing;
To facilitate flight connections at the airport;
To have a possibility to familiarize you with all our special offers of tickets
and other services including co-operative promotional actions of
Georgian-Airways and our partners;
To provide information support of your trip.
Who do we share personal data with?
We may share your personal information with third parties in the following
circumstances:
To help and perform services you request: business partners, suppliers and
subcontractors who provide services to us or where necessary to perform a
service that you have requested.
To serve relevant adverts to you and others: partner advertisers and
advertising networks that require that information to select and serve relevant
adverts to you and others.
To help us improve our services: analytics and search engine providers to help
us improve and optimize our services.
To comply with a legal obligation: if required to do so by law or in response
to a request from law enforcement or another regulatory authority. We may
disclose your personal information to enforce our agreements with you or to
protect the rights, property or safety of Expert Agent, its users or others.
This includes sharing personal information with other organizations for fraud
prevention purposes.
How do we protect your privacy?
To ensure the security of your personal data, the booking system used by
Georgian Airways encrypts information using SSL technology. The use of SSL
allows all personal information such, as your credit card number to be
encrypted as it travels from your computer to Georgia Airways booking system.
If your browser supports SSL, please select the Secure Mode option when confirming
your booking, credit card and other personal information will be protected by
this technology.
If your browser does not support SSL, we recommend you to update to the latest
version of any browser to improve the security of transactions, otherwise the transmission
of your personal information may not be protected and Georgian Airways
disclaims any responsibility in this regard.
E-mail Services
In order to send you commercial (marketing) information, you get this specific
consent of yours which can be canceled at any time.
From time to time we may contact you to inform you of special ticket offers,
advantages of our services, co-operative promotional actions of
Georgian-Airways and partners, our news, including our E-news via e-mail. You
can accept or refuse to receive such information, indication the option you
choose when booking services. Later, you will be able to opt out of marketing
newsletters in each e-mail you receive from us.
We can also send you Push Notification messages and other SMS texts through
other communication systems to inform you about your flight, or to get your
feedback concerning the quality of in-flight service.
We ask you to inform us only about such personal data that is required to
render the service or newsletters you chose, or a reply to you special
request/claim. At the same time, if you decide to inform us about any
additional personal data, we will be able to process them with due level of
protection.
Do we use cookies?
We may store information about you using cookies, which we can assess when you
visit our site in the future. These are compact pieces of information stored on
the hard drive of your computer. Our cookies do not hold any personal or
confidential information about you. You have the ability to accept or decline cookies
by changing your privacy settings in your browser. Please note that by
disabling cookies you may not be able to access certain areas of our site.
What is our legal basis for using your personal data?
Georgian Airways will only process your personal information under General Data
Protection Regulation EU (2016/679) and Law of Georgia on Personal Data
Protection (28.12.2011):
We need to use your information so that we can process your booking, fulfill
your travel arrangements and otherwise perform the contract we have with you.
It is in Georgian Airways’ legitimate interests as an airline to use your
personal information to operate and improve our business as an airline and
travel provider.
Georgian Airways needs to use your personal information to comply with a legal
obligation.
To protect the vital interests of you or another person.
If processing of your data is subject to any other laws, then the basis of
processing your data may be different to that set out above and may in those
circumstances be based on your consent in all cases.
Disclosure of your personal data to third parties
In order to enable you to use our services, we must disclose your personal
information to third parties, which include the following:
State authorities
In cases stipulated by law, we are required to disclose your personal
information to government agencies. These agencies may include law enforcement
agencies, border guard offices, immigration authorities of the countries to
which you travel with us. If we don't disclose your personal data to these
authorities according to their legal requirement, you may be denied traveling
at the point of departure or you will not give permission to enter the point of
destination.
Partner airlines
While providing air transport services we must share some of your personal
information with our partner airlines. Among them: Air France, Air Baltic, KLM,
Austrian Airlines and other airlines which are member of IATA. We will share
your personal information with these airlines only in cases where they are
involved in your transportation. In addition, if any of the partner airlines is
involved in your transportation, it will have a possibility to disclose your
personal data to their ground handling agents.
Ground handling partners
Georgian-Airways cooperates both with ground handling companies and the Tbilisi
International Airport own handling. The main handling partners are Airline
Services, KLM, Czech Airlines, Vienna Airport, Aerohandling, Alyzia, UTG,
Iberia, GH Bologna, SwissPort, AHS, Kazan Airport, Bratislava Airport,
Zvartnots Airport, Pulkovo Airport, Tav Urban Georgia. We need to disclose your
personal data to our partners to check you and your baggage in for the flight.
In addition, for flights to certain destinations, we instruct our ground
handling agents to check your personal data for their compliance with the terms
of entry.
Other partners
You often book tickets for our flights through a network of agents that use the
services of the global distribution system (GDS). Thus, booking systems
get access to your personal information at the moment of booking. In addition,
the air ticket booking processes directly involves the airline reservation
system that allows such a booking. This happens for the sole purpose of enabling
you to book a ticket, order any other additional services or make changes to
your booking.
Our main booking and ticketing system, through which we transfer personal data
is SITA Reservation System. This system meets all safety standards.
We also provide access to your personal data to the developers of our booking
and ticketing system and online check-in systems, who are personal data
processors, in order to maintain the operation of these systems. The main
developers are Sita and Websky.
If you want to know more about the companies we may share your personal data
with, please see their list on georgian-ariways.com.
Please note that this list may be incomplete.
If you want to know more about the rules of processing of your personal data by
our counteragents, you can also read their privacy policies.
How we will inform you of changes to this Privacy Policy
If we change this Privacy Policy, we will let you know about the changes by
publishing the updated version on georgian-ariways.com.
We are committed to protecting and respecting your privacy and will continue to
do so in any future changes we make to this Privacy Policy.
This Privacy Policy came into effect
on 23 May 2018 replacing our previous Privacy Policy. This
Privacy Policy applies to all information we process about you in connection
with your relationship with us as a customer or potential customer.
How to get in touch with us
If you have any questions about this policy, please contact: [email protected]
We hope that we will be able to resolve any concerns you may have.
Georgian Airways LTD
12, Rustaveli avenue
0114 Tbilisi, Georgia