If the flight is delayed or canceled, you will receive email offering alternative flight options. To exchange ticket, you can contact Call Center on the following phone number (+995) 322 111 220 or  on an email: [email protected], our head office (12 Rustaveli Avenue), Airport & Airzena Holiday (151 Agmashenebeli Ave) ticket windows, as well as our representation abroad. Ticket exchange is free. You can also request ticket refund;
Please note that if the ticket is non-refundable and the delay time is less than two hours, you will not be refunded;
You can contact the Claims Department on an email : [email protected]

Please fined the documents below outlining passenger rights in case of flight delays or cancellations, subject to the Israeli Aviation Services Law. Please review them before your trip.

A summary of the Israeli Aviation Services Law (Compensation and Assistance for Cancelation of Flight or Modification of its Terms), 2012- in Hebrew

A summary of the Israeli Aviation Services Law (Compensation and Assistance for Cancelation of Flight or Modification of its Terms), 2012- in English

The full Israeli Aviation Services Law (Compensation and Assistance for Cancelation of Flight or Modification of its Terms), 2012- in Hebrew

The full Israeli Aviation Services Law (Compensation and Assistance for Cancelation of Flight or Modification of its Terms), 2012- in English